Mazô Maná Supershake from the Amazon Rainforest offers complete functional nutrition to enhance the immune, neurological and digestive systems. With a selection of ingredients that have been used for millennia by the people of the forest, it provides holistic health benefits.

Mazô Maná Ltda (“Mazô”) offers deliveries throughout Brazil, through several logistics operators. The delivery time varies according to the chosen logistics operator and the delivery zip code and country.

1. Delivery Time

Delivery time is estimated and may vary depending on the region, country of delivery and the availability of logistics operators.

It is important to note that delivery times for international orders can vary significantly due to customs procedures and regulations specific to each country. Additionally, any applicable import duties or taxes will be the responsibility of the recipient and may be charged at the time of delivery or later, depending on the laws of the destination country.

2. Shipping

The shipping cost is calculated according to the weight, size and delivery zip code. The shipping cost is charged at the time of purchase and is shown in the shopping cart.

3. Order Tracking

After payment confirmation, you will receive the order tracking code in your registered email. The tracking code can be used to track the order delivery on the logistics operator's website.

We also offer other ways to track the status of your order:

• ​​​Check the status of your order online on our website.
• Please contact our customer service by phone or email.
• Receive updates via email or SMS on the status of your order.

4. Delivery Attempts

If the delivery attempt is unsuccessful, the carrier will make 2 additional attempts to deliver the package. The number of attempts and the time between attempts may vary depending on the carrier and destination. If all delivery attempts are unsuccessful, the package will be returned to Mazô and you will be contacted to arrange for a new delivery or a refund. Additional shipping fees may apply for re-delivery.

5. Refusal of Delivery

You must refuse delivery of the order if the packaging is damaged or tampered with. Refusal of delivery must be made at the time of delivery, together with the delivery person.

6. Exchanges, Returns and Refunds

If you have any issues with your purchase, including non-delivery within the estimated timeframe, please contact us immediately. We offer return, exchange, or refund options to ensure your satisfaction.

To request an exchange or return, log in to your account and click the "Request Exchange or Return" button. You'll need to provide some information, including your order number, the product you want to exchange or return, and the reason for the exchange or return.

Our customer service team will be ready to assist you throughout the process, offering support and additional information. After receiving the information, we will analyze the case in accordance with the provisions of the Exchange and Return Policy .

Furthermore, we would like to highlight some important points related to your rights as a consumer:

• Right of withdrawal

According to article 49 of the Consumer Protection Code, you have the right to request the return of purchases made online or outside the establishment within 7 calendar days after receiving the merchandise, upon presentation of the invoice. The product must be in perfect condition and must not have been used.

• Product warranty

According to article 26 of the Consumer Protection Code, Mazô offers a 30-day warranty after receipt of the merchandise. If the product is defective during the warranty period, you can request an exchange, a refund or repair of the product.

7. Delivery Policy Updates

We may update this Delivery Policy as required to reflect market practices, logistical changes or applicable regulations.

8. Questions

For more information about the delivery policy, please contact us via email at oi@mazo.bio .